Return and Warranty Policy
We make the process of returning and exchanging your products easy. If you wish to try our products, order them from our website and enjoy a 14-day trial period. If the items do not meet your expectations, return them by indicating the reason for the return in your account and printing the return label.
Once we receive your product at our workshop located near Rennes, France, we will conduct a thorough quality check to verify its condition. Please note that if the products have been used, no refund or exchange will be possible.
All our products come with a lifetime warranty against manufacturing defects. In the event of a manufacturing defect, we will exchange your item for life, with no additional conditions, demonstrating our commitment to the quality and durability of our products.
To claim the warranty, simply contact our Aurak team at contact@aurak-protection.com. We will respond as soon as possible. To expedite the processing of your request, please include the following information in your message: the product model, the year of purchase, the place of purchase (online or in-store), the receipt if available, and photos illustrating the problem encountered.
Purchases and Orders
Discover the map listing all our distributor stores on our website. If you cannot find a store near you, feel free to contact us.
You can place an order as a guest. However, to facilitate the management of your product returns and credits, you will need to convert your guest account to a customer account.
Yes, we offer installment payment by credit card. You have the option to pay for your order in 3 interest-free installments.
We deliver throughout Europe and America. When confirming your order, you will have a wide range of countries to choose from for your delivery destination.
If you made a mistake during the ordering process, please contact us quickly at contact@aurak-protection.com with your order number and the correct delivery address. We will correct your order before it leaves our warehouses.
Depending on your delivery location, you can benefit from delivery to a relay point within 3 to 5 days, standard delivery within 2 to 3 days or accelerated delivery within 24 hours. Please note that these deadlines are provided for information purposes only and do not constitute a commitment.
Our deliveries require a signature. If you are at a different address, the courier will contact you to arrange the receipt of the package and the signing of the delivery note. Make sure to plan your delivery times well to avoid any issues.
Products and Safety
For our helmets, we offer various sizes (S/M/L/XL) with corresponding head circumferences.
To choose the right helmet, take the time to measure your head circumference before finalizing your order. If, despite your precautions, the chosen size does not fit, simply consult our return policy. We offer the possibility to rectify your size choice hassle-free, provided the products have never been used.
Please note that sizes may vary depending on the range (ski / equestrian).
| S | M | L | XL | |
| Ski helmets | 53-56cm | 56-59cm | 59-61cm | 61-64cm |
| Horseriding helmets* | 54-56cm | 56-58cm | 58-60cm |
*Our equestrian helmets come with 3 liners to adjust the fit of your helmet, without the need for additional purchases.
Our accessories (bags, caps, glasses) are one size fits all.
Our gloves have a size guide available on the order page.
Absolutely. All our helmets comply with the most rigorous safety standards. Each one is certified by the French laboratory Pourquery, ensuring their compliance with the highest safety standards.
Nous allons même au-delà des normes standard, avec des épaisseurs d’ABS et d’EPS renforcés.
Standards for ski helmets:
- EPI UE 2016/425
- NF EN 1077 (12/2007)
- ASTM F 2040-18 (01-2018)
Standards for equestrian helmets:
- ICERTB07/001
- EPI UE 2016/425
- NF EN 1384:2023
- NF EN 1384:2017
The regulatory lifespan of a helmet is 5 years.
It is necessary to replace it:
- In case of impact or fall,
- If exposed to temperatures above 62°C (e.g., behind a window or inside a car on a hot and sunny day),
- If it has been handled roughly or compressed,
- If it is scratched,
- If the size no longer fits.
We recommend cleaning your helmet only with water and mild soap. Avoid using hydrocarbons, cleaning liquids, paints, or decals, as they could damage the helmet and compromise its effectiveness in the event of an accident.
Promotions and Services
Stay informed about our upcoming sales events by following us on Instagram & Facebook and subscribing to our newsletter.
We have designed our products to meet the needs of both beginners and professionals. Find practical advice on our social media and in our newsletter. If you have a store nearby, our sales associates will be happy to assist you. You can also contact us at contact@aurak-protection.com for personalized assistance in choosing the product best suited to your needs.
You have the option to customize your ski equipment by choosing the mask that suits your preferences. Additionally, our equestrian equipment offers various customization options such as visor size, crystal options, and visor pin customization.
For bulk orders or sports teams, please contact us at contact@aurak-protection.com. Our sales team will review your request and offer the most suitable solution for your needs.
Customer Service and Order Tracking
Contact customer service at contact@aurak-protection.com. Our team will respond as soon as possible. Please mention your order number (9 letters) for more efficient tracking.
If you placed the order as a "guest," you will receive an email with a personalized space once the order is placed. You can track whether your order is being prepared, shipped, or delivered. You can also manage your returns in this space.
If you created a customer account, you can find all the information by logging in. Go to "My Account" > "Order History and Details."
Professionals
If you want to offer Aurak helmets in your store, please contact us at contact@aurak-protection.com. You will receive a professional catalog and be contacted by our sales agents.
To better process your request, please include:
- Your contact information
- The name and address of your store
- A phone number where we can reach you.
If you are an instructor (ski/equestrian) and wish to represent the Aurak brand, please contact us at contact@aurak-protection.com. You will receive a professional catalog and be contacted by our sales agents. To better process your request, please include a phone number in your message.
You can submit spontaneous ambassador applications to contact@aurak-protection.com. Please include a photo portfolio, links to your social media, a presentation of your activity, and your level. You will be contacted by our communication and public relations team. To better process your request, please include a phone number in your message.
About Aurak
At Aurak, we are aware of our responsibility towards the environment and the health of our workers. This is why most of our materials are REACH certified, guaranteeing the absence of harmful substances. By adhering to this particularly strict standard, we are actively committed to preserving the environment and respecting the health of our workers. Learn more.